Executive Director / CEO (Remote - Must be located in Louisiana)

Location: Baton Rouge, Louisiana, United States

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Remote Opportunity: 1

Requisition Number: 3902

Position Title: Managing Client Partner

External Description:

The DBPM CEO is responsible for contract management, business performance, client retention, staff development and growth of the current business in the local market.   

PRIMARY JOB RESPONSIBILITIES: 

  • Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
  • Manage overall P&L for the region, including managing loss ratio to predetermined target.
  • Generate new business opportunities within existing accounts.
  • Meet with Sales Director monthly to review prospect opportunities.
  • Provide on-going leadership for all DQ staff on administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract.
  • Proactively identify client expectations, communicate expectations to DQ staff, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization.
  • Develop and maintain relationships with key contacts in various healthcare and community-based organizations, including through participation on internal DQ committees.
  • Represent DQ at health fairs, conferences and advisory meetings through the State.
  • As applicable, directs/manages process that increase member access by strengthening outreach programs and provider networks.
  • Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
  • Draft and negotiate Amendments to Dental Service Agreements as necessary.
  • Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines.
  • Ensure timely and accurate reporting to clients.
  • Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively. 
  • Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations.
  • Provide leadership and supervision to local DQ staff. Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy.
  • Provides regular updates to senior management on internal and external issues affecting market performance.
  • Other duties as assigned.
  • Manages project(s) and/or consultant(s) dedicated to increasing quality scores in a given market or locality, in collaboration with Outreach team and senior leadership.
  • Support the design and implementation of client or DQ-driven benefit designs, in consultation with clinical management and operations teams. 

JOB REQUIREMENTS: 

Required Qualifications: 

  • Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
  • Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
  • Three years’ experience in a supervisory/management role.
  • Superior organizational, written and oral communication skills, particularly presentation skills.
  • Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
  • Ability to work independently and as part of a team.
  • Proficient with general computer software including Microsoft Excel, Word and Outlook.
  • Demonstrated ability to solve complex business problems.
  • Ability to make good judgment conclusions based on data available with minimal supervision.
  • Ability to prioritize and organize multiple tasks with tight deadlines.
  • Excellent customer service skills.
  • Up to 30% travel 

PHYSICAL DEMANDS: 

  • Ability to work in a traditional professional office setting/remote environment.
  • Ability to effectively operate computer equipment.
  • Work schedule may vary and is determined by project schedules.
  • Ability to efficiently operate all job-related office equipment.
  • Ability to communicate via telephone and work in virtual teams.
  • The office environment is active with high voice levels and interruptions that may challenge hearing and concentration. 

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform this position.

City: Louisiana

State: Louisiana

Community / Marketing Title: Executive Director / CEO (Remote - Must be located in Louisiana)

Company Profile:

We believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it. 

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

Company Profile Job:

At DentaQuest, we believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it. 

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

Location_formattedLocationLong: New Orleans, Louisiana US

CountryEEOText_Description: In accordance with our Compliance Plan, employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or Compliance Officer. Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program. Equal Employment Opportunity Statement: We are committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or sexual orientation.

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