Manager, Regional Operations (Dental Experience Preferred)

Multiple Locations: Newport, Oregon, United States • Coos Bay, Oregon, United States • Brookings, Oregon, United States • Coquille, Oregon, United States • Lincoln City, Oregon, United States

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Remote Opportunity: 1

Requisition Number: 3807

Position Title: Regional Operations Manager

External Description:

JOB SUMMARY:

The Manager, Regional Operations (ROM) leads and manages the overall operations of their assigned territory and supports the mission of DentaQuest Care Group. The ROM actively provides operational leadership, direction and administration through the Practice Managers, ensuring operational and financial effectiveness, and bottom line success. The ROM is responsible for the management of the business operations through directly coaching and developing high performing practice teams. The ROM cultivates positive relationships with providers and team members. Follows and supports the CARE model for patient experience.

PRIMARY JOB RESPONSIBILITIES:

• Serves as a critical liaison between the home support office and dental practices, driving a strong positive culture and environment that supports and enables team member success.
• Works in partnership with clinical and operational leadership and team members to meet and achieve. organizational goals while consistently achieving budget, revenue and profitability goals.
• Manages and communicates operational and revenue goals for assigned practices.
• Interprets, understands and manages controllable items on profit and loss statement.
• Partners with clinical leadership and other members of the management team to resolve any clinical issues in a timely manner.
• Collaborates with Human Resources to provide continuous assessment of recruitment and staffing needs and employment support for the practices.
• Provides training and development support to ensure all practice employees demonstrate knowledge of operating procedures and protocols.
• Supports daily practice operations within the region.
• Responds to clinical and operational concerns timely and effectively.
• Builds successful relationships with business partners, clinical leadership, and team members.
• Fosters accountability, teamwork, and mutual trust and respect for all team members through mentoring, training and coaching activities.
• Other duties as assigned.

PERSONAL CHARACTERISTICS:

• High standards for integrity, honesty, professionalism, and work ethic.
• Commitment to service excellence.
• Ability to work independently while demonstrating excellent organization and follow through.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Ability and willingness to move with purpose and a strong sense of urgency.
• Self-motivated, positive, and enthusiastic.
• Self- starter with a strong desire to exceed expectations and capable of leading, directing, and supporting a team to achieve successful results.
• Maintains confidentiality discretion.
• Ability to effectively work in collaboration with others to achieve business objectives.
• Willing to grow and be challenged.

 JOB QUALIFICATIONS:

• Bachelor’s degree or equivalent experience required.
• 5 years related management experience.
• 3 years of operations or related experience; multi-unit profit & loss management preferred.
• Previous experience in oral healthcare group practice management or equivalent.
• Experience with all payer classes such as PPO, DHMO, Medicaid and FFS or equivalent.
• Proven track record with practice performance turnarounds.
• Strong facilitation, problem solving, analytical and interpersonal skills.
• Strong PC skills (Microsoft Office; Excel and Word).
• Ability to adapt to constantly changing environment.
• Demonstrates excellent written and oral communication skills.
• Strong case presentation skills including ability to train staff on topic.
• Attend additional training as requested/deemed necessary.
• Experience in Dental Support Organization regional management preferred.

TRAVEL REQUIREMENTS

• Ability to travel using personal car to visit practices and home support offices
• Frequent overnight travel including business meetings

PHYSICAL DEMANDS:

• Must be able to communicate effectively.
• Requires overall light physical effort (up to 25lbs.)
• Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
• Incumbent works primarily in the field visiting practice locations or in either a private or shared office environment.
• Incumbent may be exposed to fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases.

City: Redmond

State: Oregon

Community / Marketing Title: Manager, Regional Operations (Dental Experience Preferred)

Company Profile:

We believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it. 

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

Company Profile Job:

At DentaQuest, we believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it. 

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

Location_formattedLocationLong: Coos Bay, Oregon US

CountryEEOText_Description: In accordance with our Compliance Plan, employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or Compliance Officer. Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program. Equal Employment Opportunity Statement: We are committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or sexual orientation.

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