Business Operations Director (Must Be Based In Greater Boston Area)

Location: Boston, Massachusetts, United States

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Remote Opportunity: 1

Requisition Number: 3382

Position Title: Director, Business Operations - CareQuest

External Description:

Reporting to the Chief Financial Officer, the Director of Business Operations works closely with the CFO and other members of the senior leadership team to increase organizational integration and effectiveness, executing on the Foundation’s mission, vision and values with a focus on implementation of the strategic plan. The Director of Business Operations plays a key role in managing projects and information to help the CFO build out the finance and operations teams/systems and to facilitate feedback loops that increase the Foundation’s impact and overall operational effectiveness.

Executive Administration

  • Develop a thorough understanding of the Foundation and its mission, governance, operations and strategic plan to ensure the highest level of counsel and support to the CFO.
  • Develop meaningful relationships with members of the senior leadership team and other key internal and external stakeholders that are driving success for the Foundation.
  • Manage and ensure the timely flow of information and responsiveness to/from the CFO’s office across the various groups within the Foundation, BOD and Committees and with other key external stakeholders.
  • Draft, edit and summarize high-level correspondence and memoranda for the CFO.
  • Develop and implement BOD and Committee agendas, discussions, presentations, and materials. Work closely with CEO and Chief of Staff on all Board communications and meetings.
  • Prepare agendas, slide decks and status updates for CFO-led meetings and presentations.
  • Serve as the CFO’s liaison at internal and external meetings, as assigned. Brief the CFO on meeting content, outcomes and action items, as needed.
  • Provide ad hoc analysis and decision support to the CFO.

Project Management and Operations Support

  • Advise on and support the development of the execution strategy of the Foundation’s Full Potential Plan and underlying annual operating plans, measuring progress against the stated goals and initiatives, success metrics, and execution of results-focused program plans to ensure maximum organizational benefit.
  • Ensure alignment among cross functional team members and help problem-solve and create engagement, cooperation and hospitality across teams and programs to improve key business processes and deliver business results.
  • Serves as a change agent and develops a culture of identifying operational pain points and develops recommendations to improve operational effectiveness and efficiencies.
  • Support the review, development and implementation of new processes, procedures, and systems to support management reporting, due diligence, strategic initiatives, collaboration tools and other operational processes.
  • Work collaboratively with the Innovation and Partnership teams to share insights and support new ideas to advance the Foundation’s social impact priorities, public policy issues and thought leadership goals.
  • Manage special projects assigned by the CFO to improve financial and operational effectiveness and philanthropic and public policy impact.

JOB QUALIFICATIONS:

Required Qualifications:

  • Master’s degree in Business, non-profit management, or related field or equivalent, relevant experience.
  • 10+ years’ experience in organizational or non-profit management experience.
  • 3 years’ supervisory/management experience.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong knowledge of Microsoft Office applications.
  • Ability to make sound judgment conclusions based on data available with minimal supervision.
  • Ability to identify and solve complex problems effectively with an emphasis on developing proactive approaches utilizing internal support.
  • Ability to work in a fast-paced, results-driven environment.
  • Demonstrated ability to lead multiple large-scale projects simultaneously.

Preferred Qualifications:

Demonstrated leadership in the development, monitoring, and successful implementation of organizational operations and strategy;

  • Demonstrated leadership in board engagement and governance in a large, mission-focused organization.
  • Demonstrated skill in finance management.
  • Experience in healthcare field or related settings.

Physical Demand:

  • Ability to work in a traditional professional office setting/remote environment.
  • Ability to effectively operate computer equipment.
  • Work schedule may vary and is determined by project schedules.
  • Ability to travel as projects dictate.
  • Ability to efficiently operate all job-related office equipment.
  • Ability to communicate via telephone and work in virtual teams.

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform this position.

** In accordance with Catalyst Institute’s Compliance Plan, employee must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or Compliance Officer. **

Catalyst Institute’s Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.

City: Boston

State: Massachusetts

Community / Marketing Title: Business Operations Director (Must Be Based In Greater Boston Area)

Company Profile:

We believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it. 

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

Company Profile Job:

CareQuest Institute for Oral Health is a national nonprofit championing a more equitable future where every person can reach their full potential through excellent health. We operate as a catalyst for systems change bringing forth ideas and solutions to create a more equitable, accessible, and integrated health system for everyone. We do this through our work in grantmaking, research, health improvement programs, policy and advocacy and education as well as our leadership in dental benefits, care delivery and innovation advancements. But we don’t do it alone. Collaboration and partnership are key to achieving our mission — to improve the oral health of all. We collaborate with thought leaders, health care providers, patients, and local, state and federal stakeholders, to accelerate oral health care transformation and create a system designed for everyone.

Our current health care system is not built to work for everyone. People of color, those living in rural communities, people with disabilities, older adults and other historically marginalized groups have been left out. To achieve better health for all, we must work together to create a system that is designed for all. 

As people with purpose, we solve problems in a flexible and efficient way, testing to create new solutions and delivering measurable outcomes for the people we serve. The organization is in the process of improving its operational capabilities and expanding its programs and staff to most effectively manage its vast portfolio and to uniquely tackle the “wicked problem” of oral health care.

Location_formattedLocationLong: Boston, Massachusetts US

CountryEEOText_Description: In accordance with our Compliance Plan, employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or Compliance Officer. Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program. Equal Employment Opportunity Statement: We are committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or sexual orientation.

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